950 Brock Road S. Pickering, ON L1W 2A1

Shipping Policy

Need It Faster?

In addition to our Standard and Expedited shipping services, we also offer additional air shipment options that may be able to get your package to you even quicker. For rush shipping or Saturday delivery please contact our customer service team: +1 905-831-7223

U.S. Shipping Exceptions

Serialized Items Standard shipping rates do not apply to serialized items.

Tires, Oversized & Overweight Items Oversized and heavy packages may be held for additional shipping charges. We reserve the right to charge additional shipping fees and or cancel the order associated with oversized or heavy items, or any other limitations. If this happens, you will be contacted via email with instructions on how to proceed, along with an option to cancel your order.

Hazardous Materials Hazardous materials must be shipped ground and cannot be expedited.

Hazardous materials are prohibited in international mail and cannot be sent outside Canada. The most common products include aerosols, anti-freeze, asbestos, fertilizers, motor oil, paint, paint supplies, oil/lubricants, batteries, photo chemicals, poisons, and solvents.

Some areas may incur a remote area surcharge based on zip code. A customer service representative will contact you if additional funds are required.

Orders will be shipped using the following carriers:

  • Standard Shipping: UPS Priority Mail or Canada Post
  • Expedited Shipping to a PO Box in AK, HI or PR: UPS Express Priority Mail
  • Expedited Shipping to a physical address in AK, HI or PR: UPS Ground
  • Expedited Shipping to VI, GU or other U.S. territories: UPS Express Priority Mail

Size and weight restrictions may apply. If this happens, you will be contacted via email with instructions on how to proceed, along with an option to cancel your order.

International Orders We offer international shipping and ship to 120-plus countries worldwide.

There are limitations regarding the shipment of the following items internationally: Lower Unit Assy’s, Powerheads, Top Cowlings, Gear Cases, Paint, Oils/Lubricants, Batteries, and other products that exceed the maximum weight and girth of the specific country the product is being sent to.

PO Box Addresses Generally, orders shipping to PO Box addresses are not eligible for our expedited shipping method.\

Weekend & Holiday Delivery We are open on most holidays and will still process orders. However, if the shipping carriers or manufacturers are closed for a holiday, we will not be able to ship or receive orders on those days.

Important Domestic Shipping Notices

Shipment Tracking All packages will receive a tracking number. If you think your package has been lost in transit, call customer service. We cannot file a claim on a package prior to expected delivery, or later than 90 days after expected delivery.

Refusal of Packages If you refuse a package, you will be responsible for the original delivery charges and be charged the fee to ship the package back to us as well as any duties charged to us.

Special Instructions If you wish to give your mail courier special instructions, such as “leave package on back porch,” please call customer service to place your order. Special instructions are only allowed with expedited orders, and cannot be made for Standard Shipping orders.

Delays Beyond Our Control Delays in delivery due to “Acts of Nature” or mechanical issues will not be reimbursed.

Deliveries to Hotels When requesting delivering to a hotel, if the front desk refuses the package for any reason you will be responsible for the original delivery charges as well as any charges required to reship the package.

Lost Packages On rare occasions, due to no fault on our part, a package sent via Canada Post or UPS may not arrive at its destination. In such an instance, we will reship your order after a reasonable time has elapsed, but will require that you sign and return a letter confirming that your package indeed was never received. This is required so that we can be reimbursed by our insurance company. If we do not receive this signed form back from you, we reserve the right to charge you for the replacement shipment.

Fraud Fraudulently reporting that a package was not received or any other scheme intended to obtain money or property under fraudulent pretenses is a federal crime that will be reported to the shipping Service and to your nearest law enforcement agency.

International Shipping Rates

USPS International Priority and Express Mail Overview

  • Packages delivered to your doorstep via your local postal authority.
  • International Shipping rates no longer include HI, AK, GU, PR and other U.S. territories.
  • Shipping prices are based on order value and country, and displayed online at checkout.
  • Oversized and heavy packages may be held for additional shipping charges (we will contact you if necessary).
  • Weight limits & dimension surcharges vary by country and carrier service type.
  • Tracking numbers are supplied for all shipments.
  • Any duties, taxes, brokerage, or other import fees assessed by customs are the responsibility of the recipient.

Priority International Shipping Rates

Priority International Shipping rates start at $15.00 Priority International Shipping is priced by order value and destination. Average delivery time is 4-10 business days depending on country. Most arrive in 4-8 business days (shipping times are an average and not guaranteed). You will be able to see Priority International Shipping Rates in the checkout before you place your order.

Express International Shipping Rates

Express International Shipping is priced by order value and destination. Average delivery time is 4-8 business days depending on country (shipping times are an average and not guaranteed). You will be able to see Express International Shipping Rates in the checkout before you place your order.

Need it Faster?

In addition to our Priority and Express International shipping services, we also offer additional air shipment options that may be able to get your package to you even quicker. For rush shipping please contact our customer service team: +1 905-831-7223

Note that any duties, taxes, brokerage, or other import fees assessed by customs are the responsibility of the recipient.

International Shipping Exceptions

Serialized Items The above standard shipping rates are not available to serialized items.

Tires, Oversized & Overweight Items Oversized and heavy packages may be held for additional shipping charges.

In rare cases, an oversize item may exceed the maximum weight and girth limitations of a specific country’s import policy. If this happens, you will be contacted via email with instructions on how to proceed.
Hazardous Materials & Restricted Items Hazardous materials are prohibited in international mail. The most common products include aerosols, anti-freeze, asbestos, fertilizers, motor oil, paint, paint supplies, oil/lubricants, batteries, photo chemicals, poisons, and solvents.

Weekend & Holiday Delivery We are open on most holidays and will still process orders. However, if the shipping carriers or manufacturers are closed for a holiday, we will not be able to ship or receive orders on those days.

Important International Shipping Notices

Tracking International Shipments Priority International Shipping and Express International Shipping are affordable ways to send packages weighing 70lbs. or less to international destinations. Both shipping methods offer tracking numbers that become active approximately 48 hours after your order is shipped. You will receive your tracking number via email.

Delivery Times Deliveries generally arrive in 4-10 business days for Priority International Shipping, and 4-8 business days for Express International Shipping, although we cannot guarantee delivery dates or times.
Customs Charges Any duties, taxes, brokerage, or other import fees assessed by customs are the responsibility of the recipient.

Country Limitations Unfortunately, we cannot ship to the following countries: Afghanistan; Algeria; Angola (Cabinda); Belarus; Bosnia; Burma; Cote d’Ivoire (Ivory Coast); Croatia; Cuba; Democratic Republic of the Congo; Herzegovina; Iran; Iraq; Jordan; Liberia; Libya, Moldova; Montenegro; Nigeria; North Korea; Paraguay; Republic of the Congo (Zaire); Serbia; Sierra Leone; Somalia; Sri Lanka; Sudan; Syria; Togo; Yemen; Zimbabwe or any other country that is or may become embargoed by the United States or United Nations as sanctioned by the Office of Foreign Asset Control (OFAC).

Limitations For products sent internationally, please take note that any manufacturer warranty may not be applicable; manufacturer repair options may not be accessible; product manuals, instructions and safety warnings may not be in your country’s language; the merchandise may not be made in agreement with your country’s standards, specifications, and labeling requirements; and the merchandise may not obey the guidelines to your country’s voltage and other electrical standards. You are accountable for declaring that the merchandise can be lawfully imported to your country.

Privacy Your privacy is imperative to us, and we know that you may have concerns about how information about your order is handled and shared. We would like our international customers to be conscious that international shipments are subject to opening and examination by custom authorities. Also, we may possibly give certain order, shipment, and merchandise information to our international carriers, and such knowledge may be relayed by the carriers to customs authorities in order to assist customs clearance and abide by local laws.

Holiday Shipping Schedule

We are open on most holidays and will still process orders. However, if the shipping carriers or manufacturers are closed for a holiday, we will not be able to ship or receive orders on those days. Below are the known holidays for which we are not able to ship or receive orders.

Our Holidays – Closed

  • Thanksgiving Day (3rd Thursday in November)
  • Christmas Day (December 25th)
  • New Year’s Day (January 1st)
  • Independence Day (July 4th)

UPS Holidays – Closed

  • Martin Luther King Day (January 21st)
  • Presidents’ Day (3rd Monday in February)
  • Memorial Day (Last Monday in May)
  • Independence Day (4th of July)
  • Labor Day (1st Monday in September)
  • Columbus Day (2nd Monday in October)
  • Veteran’s Day (November 11th)
  • Thanksgiving (3rd Thursday in November)
  • Christmas Day (December 25th)
  • New Year’s Day (January 1st)

UPS Holidays – Closed

  • Memorial Day (Last Monday in May)
  • Independence Day (4th of July)
  • Labor Day (1st Monday in September)
  • Thanksgiving (3rd Thursday in November)
  • Christmas Day (December 25th)
  • New Year’s Day (January 1st)